Returns and Refund Policy

Returns & Refund Policy –

Maeve Toronto

Last updated: 02 January 2026

1. Returns – Change of Mind (14 Days)

If you change your mind, you may cancel your order and request a return within 14 days of receiving your items.

Conditions for Returns:

  • Items must be unused, unworn, and in original condition

  • Original packaging must be intact where possible

  • You must notify us of your intention to return within 14 days of delivery

To request a return, please contact us at support@maevetoronto.com.

2. Return Shipping Costs (Change of Mind)

  • Return shipping costs are the responsibility of the customer

  • We recommend using a tracked shipping service

  • Original shipping costs are non-refundable

3. Refunds (Change of Mind)

Once we have received and inspected your return:

  • Refunds will be processed within 14 days

  • Refunds will be issued using the original payment method

4. Faulty, Damaged, or Incorrect Items (30-Day Right)

If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement within 30 days of receiving the item, in accordance with applicable Canadian consumer protection laws.

In these cases:

  • Return shipping costs will be covered by us

  • You will receive a full refund, including original delivery charges (where applicable)

Please contact us as soon as possible at support@maevetoronto.com so we can resolve the issue promptly.

5. Faults After 30 Days

If a fault develops after 30 days, but within a reasonable period after delivery:

  • You may be entitled to a repair or replacement

  • If repair or replacement is not possible, a refund may be offered

Each case is assessed individually, in line with Canadian consumer law.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they are faulty or damaged.

Where applicable, this will be clearly stated on the product page.

7. How to Return an Item

To initiate a return, please email support@maevetoronto.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

We will provide you with return instructions.

8. Contact

If you have any questions about returns or refunds, please contact us at:

📧 support@maevetoronto.com